In our latest report, nearly 300 go-to-market leaders weighed in on what’s really driving pipeline when clicks disappear.
Then we broke it down in expert-led discussions with Amanda Natividad (SparkToro), Paul Sullivan (Arise GTM), Charlie Grinnell (RightMetric), and Allie Smith (Sequel.io). Here are some of the highlights!
Misattribution Is Rising (and So Are Paid Media Budgets)
One in four leaders estimated that at least a quarter of their pipeline was misattributed last quarter due to missing or wrong click data. Nearly 7% said the error rate was 50% or more.
That lack of clarity is leading to bigger paid budgets – not always because it works better, but because it’s easier to measure.
Buyer Behavior Demands Shifts in Tracking
Low-growth companies are much more likely to treat website traffic as an executive KPI – while high-growth companies lean into pipeline quality, velocity, win rate, and CAC payback.
The group’s consensus? Easy-to-track ≠ useful.
Charlie Grinnell put it strongly: “The losers are counting web traffic because it’s easy.”
Dark Social Still Defies Perfect Tracking
Everyone talks about it. Few track it with rigor.
Amanda Natividad called out the reality: most respondents who said they’re “tracking” dark social are probably lying. (It's not that easy!)
The real answer? Directional signals – self-reported attribution, rep notes, and anecdotal mentions – paired with tracking and correlating engagement and influence.
Self-Reported Attribution Makes a Comeback
High-growth teams are far more likely to consistently ask, “How did you first hear about us?” and log it as a free-text response. Even partial coverage is enough to surface directional signals about what’s actually working in dark social, podcasts, and communities.
As breakout room leader Allie Smith said: “If we can give a form without a dropdown that puts people into a box, they’re going to tell you their story.”
Alignment Still Breaks Without Ownership
RevOps leaders reported the highest alignment on key KPIs, but sales leaders flagged misalignment most often.
The problem? Too many teams are tracking without purpose.nMetrics land on dashboards without a clear owner, action, or decision tied to them.
Paul Sullivan said it well: “You need to be deliberate in what you’re tracking – not just have FOMO and measure everything.”